Privacy Policy

Effective date: 8/13/2026

Citrus and Pine Cleaning LLC ("us", "we", or "our") operates the www.citrusandpinecleaning.com website (hereinafter referred to as the “Service”).

This page informs you of our policies regarding the collection, use and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from www.citrusandpinecleaning.com

Definitions

Service

Service refers to the www.citrusandpinecleaning.com website operated by Citrus and Pine Cleaning LLC

Personal Data

Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).

Usage Data

Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

Cookies

Cookies are small files stored on your device (computer or mobile device).

Data Controller

Data Controller means the natural or legal person who determines the purposes for which and the manner in which any personal information is processed.

For the purpose of this Privacy Policy, we are a Data Controller of your Personal Data.

Data Processors (or Service Providers)

Data Processor (or Service Provider) means any natural or legal person who processes the data on behalf of the Data Controller.

We may use the services of various Service Providers in order to process your data more effectively.

Data Subject (or User)

Data Subject is any living individual who is using our Service and is the subject of Personal Data.

Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected:

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

Email address

First name and last name

Phone number

Address, State, Province, ZIP/Postal code, City

Cookies and Usage Data

We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or the instructions provided in any email we send.

Usage Data

We may collect information on how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.

Location Data

We may use and store information about your location if you give us permission to do so (“Location Data”). We use this data to provide features, improve and customize our Service.

You can enable or disable location services at any time by way of your device settings.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track activity on our Service.

Cookies are files with a small amount of data which may include an anonymous unique identifier. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

Session Cookies - to operate our Service.

Preference Cookies - to remember your preferences and various settings.

Security Cookies - for security purposes.

Use of Data

Citrus and Pine Cleaning LLC uses the collected data for various purposes:

To provide and maintain our Service

To notify you about changes to our Service

To allow you to participate in interactive features of our Service when you choose to do so

To provide customer support

To improve the Service

To monitor the usage of our Service

To detect and prevent technical issues

To provide you with news, special offers , and related services (unless you have opted not to receive such information)

Retention of Data

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes and enforce our legal agreements and policies.

We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer periods.

Transfer of Data

Your information may be transferred to computers located outside your jurisdiction, including the United States, where data protection laws may differ.

By submitting your information, you consent to this transfer.

We take reasonable steps to ensure your data is treated securely and in accordance with this Privacy Policy.

Disclosure of Data

Business Transactions:

If Citrus and Pine Cleaning LLC is involved in a merger, acquisition or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.

Disclosure for Law Enforcement

Under certain circumstances, we may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Legal Requirements

We may disclose your Personal Data in the good faith belief that such action is necessary to:

To comply with a legal obligation

To protect and defend our rights

To prevent or investigate possible wrongdoing

To protect the personal safety of users of the Service or the public

To protect against legal liability

Security of Data

We use commercially acceptable means to protect your Personal Data. However, no method of transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.
We do not support Do Not Track (“DNT”). You can enable or disable DNT in your browser settings.

Service Providers

We may employ third-party companies to facilitate our Service. These providers have access to Personal Data only to perform tasks on our behalf and are obligated not to disclose or use it for other purposes.

Analytics

We may use third-party Service Providers to monitor and analyze the use of our Service.

Google Analytics

Google Analytics tracks website traffic. You can opt out by installing the Google Analytics opt-out browser add-on.

Google Privacy Policy: https://policies.google.com/privacy?hl=en

Behavioral Remarketing

We use remarketing services to advertise after you visit our Service.

Google Ads (AdWords)

Opt-out: http://www.google.com/settings/ads

Facebook

Ad Preferences: https://www.facebook.com/help/568137493302217

Payments

We may provide paid services using third-party processors. We do not store payment card details.

Processors we use:

Stripe – https://stripe.com/us/privacy

All processors adhere to PCI-DSS standards.

Links to Other Sites

Our Service may contain links to third-party sites. We are not responsible for their privacy practices. We encourage you to review their privacy policies.

Children’s Privacy

Our Service does not address anyone under 18. We do not knowingly collect Personal Data from children.
If you believe a child has provided us information, please contact us so we can remove it.

SMS Communication & Mobile Information

If you provide your mobile phone number through our website booking form, you consent to receive SMS text messages from Citrus and Pine Cleaning LLC regarding:

• Appointment confirmations

• Service updates

• Promotional offers

By submitting your phone number through our website booking form and affirmatively consenting to receive text messages, you provide express written consent to receive SMS communications from Citrus and Pine Cleaning LLC. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time or HELP for assistance. Consent to receive SMS messages is not a condition of purchase. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of changes by posting the updated policy and updating the effective date.

Changes are effective when posted.

If you have any questions about this Privacy Policy, please contact us:

By email: [email protected]